Return and Cancellation Policy

We will take back most returns for 30 DAYS from the date your order was placed. Just pack the part up in its original package and send it back.  

PLEASE DO NOT WRITE ON THE BOX. WRITE ON A PIECE OF PAPER AND TAPE IT TO THE BOX. **THE RETURN WILL NOT BE ACCEPTED IF THE BOX HAS BEEN WRITTEN ON OR IF IT IS NOT IN THE ORIGINAL GM PACKAGE**. DO NOT COVER OR SCRATCH OUT THE GM LABEL. Returns or exchanges will not be accepted after 30 days.

Refused, Return to sender, Undeliverable or incomplete addresses. These packages will be treated as a NEW RETURN. The RESTOCK FEE will apply and the RETURN SHIPPING will be deducted from your refund!

  • Please e-mail info@gmpartsoutlet.net notifying us of your order number, part number you are returning and date you shipped the item back (must be within 30 days of purchase date)
  • Parts that were ordered without providing a VIN number on the order are not returnable
  • A copy of the invoice will need to be included with the return.
  • There is a 20% restocking fee on all new returned parts
  • Parts must be resaleable and in the Original GM Box or Bag with all GM labels intact. Do not write on the box
  • We cannot take back installed, painted or tried parts
  • Electrical parts are not returnable (even if unopened)
  • Cores must be drained if applicable and in their original packaging
  • Shipping and Handling fees are not refundable 
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria

Core Return Policy

  • Cores must be returned within 30 days (at your expense)
  • Include a copy of your invoice
  • Cores must be the factory OEM part in the original GM box or package with the GM labels intact. Aftermarket cores or cores without the GM package will not be accepted. Do not write on the box. We will not ship unacceptable cores back to you. These items will be thrown away and no credit will be issued. GM does not accept aftermarket cores.
  • Cores must not have physical damage and all fluids must be drained to receive credit.

New Return Policy

  • Returns will be accepted for 30 days from the purchase date
  • Include a copy of your invoice
  • Parts that were ordered without providing a VIN are not returnable
  • There is a 20% restock fee on all new returns
  • Electrical items are not returnable
  • THE RETURN WILL NOT BE ACCEPTED IF THE PART IS NOT IN THE ORIGINAL GM PACKAGE OR IF THE BOX HAS BEEN WRITTEN ON.

Return Procedure

  • Email info@gmpartsoutlet.net notifying us of your order number and part number you are returning
  • All returns must include a copy of your invoice
  • Ship at your expense using a trackable shipper
  • Insure your shipment. We are not responsible for returned items lost or damaged in shipping

SHIP TO ADDRESS:
GMPartsOutlet.net
Attn: Returns Dept
5321 W Maryland Ave
Glendale, AZ. 85301

Cancellation Policy

  • Once placed an order or a portion of an order may not be cancelled.